FortunePlay Casino Terms and Conditions

Eligibility and registration

Membership is reserved for individuals who have reached the legal gambling age in their province or country, which is nineteen years in most of Canada and eighteen in Alberta, Manitoba, and Quebec. Residents of jurisdictions where online gaming is prohibited are not permitted to register.

Each member may hold one active account. Duplicate registrations, accounts opened on behalf of another person, or use of falsified information will be closed and any associated balances forfeited.

You agree to keep contact and identification details current. Failure to maintain accurate information may delay withdrawals or trigger account suspension pending review.

Deposits, withdrawals, and verification

Funds must originate from a payment method held in your own name. Transfers from third parties will be returned and may prompt enhanced due-diligence checks.

Before the first withdrawal, members complete Know Your Customer verification, which typically includes a government-issued photo identification and proof of residence dated within the past three months.

Withdrawal requests are reviewed within forty-eight hours and processed through the original deposit channel where possible. Currency conversion fees, when applicable, are charged by the payment provider rather than by FortunePlay Casino.

Promotional offers

Every bonus, free spin, or tournament entry is governed by specific qualifying terms displayed on its dedicated promotion page. Wagering multipliers, eligible games, maximum bet sizes, and expiry windows vary between offers.

Attempts to exploit promotions through coordinated play, bonus stacking, or use of automated software will result in the cancellation of bonus winnings and may lead to account closure.

Promotional balances are converted to withdrawable funds only after all listed conditions have been satisfied in full.

Game fairness and platform availability

All games provided through FortunePlay Casino use certified random number generators audited by accredited testing laboratories. Return-to-player percentages are published on each game's information panel.

Scheduled maintenance, third-party outages, or extraordinary events may temporarily restrict access. Wagers interrupted by a confirmed technical fault are voided and the original stake refunded to the member's wallet.

Dispute resolution and governing law

Complaints should first be submitted to our internal escalation team, which aims to issue a written response within ten business days. Most matters are resolved at this stage through documented evidence and account records.

If a resolution cannot be reached, the dispute may be referred to the Tobique Gaming Commission for independent adjudication. This agreement is interpreted under the laws applicable to the licence, without prejudice to consumer rights afforded by Canadian provincial legislation.