FortunePlay Casino Privacy Policy

Information we gather

When you register, we record identifying details such as full name, date of birth, residential address, email, and contact number. These elements allow us to confirm eligibility and comply with our regulator's verification standards.

Transactional records covering deposits, withdrawals, wagers, and bonus activity are stored to maintain accurate balances and to meet anti-money-laundering obligations.

Technical signals including device fingerprint, browser type, IP address, and approximate geolocation are logged automatically for security analytics and fraud prevention.

Purposes for processing

Your data enables us to operate your account, process payments, deliver customer support, and detect suspicious behaviour that could harm you or other members.

We may use anonymised statistical insights to refine game selection, improve site performance, and design fairer promotions. Such insights cannot be traced back to an individual member.

Marketing communications about tournaments, bonuses, or new releases are sent only with your explicit opt-in, and consent can be withdrawn at any moment through your account preferences.

Sharing with third parties

Selected partners such as payment processors, identity verification providers, and live-dealer studios may receive the minimum data required to deliver their services. Each partner is bound by strict confidentiality and data-protection agreements.

We disclose information to the Tobique Gaming Commission and other authorities when legally compelled to do so, for example during regulatory audits or court orders. FortunePlay Casino never sells member data to advertising networks.

Storage, security, and retention

Records are held on encrypted servers protected by layered firewalls, intrusion detection, and routine penetration testing performed by independent specialists.

We retain account and transactional information for a minimum of five years after closure to satisfy Canadian and Tobique licensing requirements. Once the retention window lapses, files are securely deleted or fully anonymised.

Your rights and choices

You can request a copy of the personal information we hold, ask for inaccuracies to be corrected, or seek erasure where law permits. Identity confirmation is required before any such request is fulfilled.

Cookie preferences, marketing channels, and communication frequency are managed inside the privacy settings of your FortunePlay Casino profile. Disabling certain cookies may limit some site functionality.